Find answers to your questions about costume jewelry, bookmarks, delivery, and returns at Bijoux sur Seine.
Delivery and tracking
Where do you deliver and what are the shipping costs?
We deliver in France and to a selection of international countries. Available destinations, delivery methods, and applicable fees are displayed at checkout, based on your address and order. Please consult our shipping policy.
What is the shipping time for my order?
Orders are prepared and shipped within 2 business days after payment confirmation, excluding weekends and public holidays. Shipping time is in addition to preparation time; an estimate is provided at checkout and varies depending on the destination and the carrier.
How can I track my package?
After shipment, you will receive an email containing a tracking number or tracking link. In case of delay or non-receipt, please contact us, including your order number.
Returns and orders
How do I return an item?
According to our refund policy, you have 14 days from receipt to inform us of your decision to withdraw. A clear statement is sufficient, with no prior authorization required. Then, return the items within 14 days of this notification. Return shipping costs for change of mind are your responsibility.
What should I do if my item is damaged or incorrect?
Contact us via the contact form with your order number and a description of the problem. Photos can help expedite processing. Any necessary return costs are covered by Bijoux sur Seine, in accordance with our refund policy.
Can I exchange an item for another model?
To change models, return the item according to our refund policy and place a new order. The availability of the new model depends on stock at the time of purchase.
Jewelry, accessories, and gifts
What materials are used for your jewelry and bookmarks?
Materials vary by model: some product pages mention gold-finished brass, gold-finished alloy metal components, or silver-plated alloy. Check the chosen model's page to see its composition. For missing information, contact us before ordering.
Are earrings available as clip-ons for non-pierced ears?
Conversion to clip-ons is offered upon request and subject to availability for certain models. Please contact us before ordering to verify if the desired model can be adapted.
How do I choose an adjustable ring?
Consult the size indications on the product page. Adjusting an open ring is limited: an adjustable ring does not necessarily fit all finger sizes. Adjust it gently, without forcing or bending the band repeatedly.
Is gift packaging included?
Our jewelry and bookmark pages specify the complimentary packaging, generally a velvet pouch and a simple gift box, except for masquerade mask products. Check the chosen product page: boxes and display props do not necessarily represent the packaging provided.
How should I care for my jewelry?
Follow the advice on the product page. For models where recommended, avoid contact with water, perfumes, and cosmetic or household products. Store your jewelry in a dry place after use.
Contact us
How do I contact Bijoux sur Seine?
Use our contact form or write to contact@bijouxsurseine.com. For an existing order, please include the order number to facilitate the processing of your request.